Client Experiences
Testimonials from timepiece owners who have trusted crownwyt with their valuable mechanical watches
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Authentic feedback from clients who have experienced our specialized horological services
James MacDonald
Toronto, ON
Richard restored my grandfather's 1948 Omega pocket watch that had been sitting dormant for decades. The transformation was remarkable - not only does it keep excellent time, but he preserved all the original patina and character. The detailed documentation he provided helped me understand the historical significance of certain components.
October 2024 - Heritage Restoration
Sophie Chen
Montreal, QC
crownwyt handled my Patek Philippe perpetual calendar with exceptional care. Marie explained every aspect of the complication service in terms I could understand, and the testing documentation showed meticulous attention to calendar transition accuracy. Worth every penny for their specialized expertise.
September 2024 - Complication Service
David Patel
Ottawa, ON
After accidentally submerging my Rolex Submariner during a kayaking mishap, I contacted crownwyt immediately. Their rapid response prevented serious corrosion damage, and they provided comprehensive insurance documentation. The watch now functions perfectly and passed their water resistance testing.
October 2024 - Water Damage Recovery
Elizabeth Rousseau
Quebec City, QC
Thomas did beautiful restoration work on my vintage Jaeger-LeCoultre. The dial refinishing matched the original aesthetic perfectly, and he was transparent about which components required replacement versus preservation. Timeline was longer than expected, but the quality justified the wait.
September 2024 - Heritage Restoration
Michael Kim
Vancouver, BC
I appreciated the direct communication with the watchmaker who serviced my IWC chronograph. Rather than dealing with front desk staff, I could discuss technical details directly with Marie, who clearly understood the Portuguese movement's unique characteristics. Her expertise showed in the final timing results.
October 2024 - Complication Service
Anne Leblanc
Ottawa, ON
crownwyt provided exceptional service for my mother's Cartier Tank that had stopped working. The condition report helped me understand exactly what needed attention, and they sourced genuine replacement parts rather than using aftermarket substitutes. The watch looks and functions beautifully now.
October 2024 - Heritage Restoration
Client Success Stories
The Challenge
Vintage Vacheron Constantin pocket watch purchased at estate auction with unknown service history. Movement showed significant wear and inconsistent timekeeping. Dial exhibited moisture staining requiring delicate restoration without compromising historical authenticity.
Our Approach
Complete movement disassembly revealed worn jewel bearings requiring replacement. Sourced period-correct jewels matching original specifications. Dial restoration employed traditional methods removing moisture damage while preserving patina. Eight-week restoration process with weekly client updates.
The Outcome
Watch now maintains accuracy within 5 seconds daily variation. Dial restoration recovered original appearance while maintaining age-appropriate character. Client received authentication documentation suitable for insurance appraisal and future estate planning.
Heritage Restoration - 8 weeks
The Challenge
Omega Speedmaster chronograph with column wheel mechanism experiencing inconsistent function. Chronograph hands failed to reset to zero position. Movement required specialized diagnostic equipment and expertise beyond typical watch repair facilities.
Our Approach
Precision timing analysis identified worn column wheel teeth causing engagement issues. Complete chronograph module disassembly and replacement of affected components using genuine Omega parts. Extended testing protocols verified consistent start-stop-reset function across 500 cycles.
The Outcome
Chronograph now operates with crisp engagement and precise hand alignment. Testing confirmed accuracy within manufacturer specifications across all positions. Client gained understanding of proper chronograph operation and maintenance intervals through detailed consultation.
Complication Service - 5 weeks
Get In Touch
Contact Methods
Workshop Location
156 Sparks Street
Ottawa, ON K1P 5B6
Canada
Business Hours
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 11:00 AM - 4:00 PM
Sunday: By Appointment Only
Professional Recognition
Industry Certifications
Swiss Master Training
- WOSTEP Master Watchmaker
- Patek Philippe Service Academy
- Vacheron Constantin Technical Training
Service Statistics
Proven Track Record
850+
Timepieces Serviced
96%
Satisfaction Rate
Begin Your Service Experience
Join our satisfied clients who trust crownwyt with their valuable mechanical timepieces. Schedule a consultation to discuss your service requirements.
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