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Privacy Policy

Last Updated: November 2025

Our Commitment to Privacy

crownwyt is committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, protect, and share your data when you use our horological services or visit our website.

Information We Collect

Personal Information You Provide

When you request service or contact us, we collect:

  • Contact Information: Name, email address, phone number, mailing address
  • Service Details: Timepiece information, service requirements, condition descriptions
  • Communication Data: Messages sent through contact forms, email correspondence, phone call records
  • Payment Information: Billing details processed securely through payment processors

Automatically Collected Information

When you visit our website, we automatically collect:

  • Usage Data: IP address, browser type, pages visited, time spent on site
  • Device Information: Operating system, screen resolution, device identifiers
  • Cookie Data: Preferences and session information (see our Cookie Policy)

How We Use Your Information

Service Delivery

Processing service requests, providing condition assessments, communicating about timepiece status, and coordinating service appointments.

Communication

Responding to inquiries, sending service updates, providing technical consultations, and maintaining customer relationships.

Business Operations

Managing appointments, maintaining service records, processing payments, and improving our services based on feedback.

Legal Compliance

Meeting regulatory requirements, maintaining financial records, responding to legal requests, and protecting our rights and property.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract: Processing necessary to provide requested horological services
  • Consent: Marketing communications and optional cookie usage
  • Legitimate Interest: Business operations, fraud prevention, and service improvement
  • Legal Obligation: Tax compliance, financial record keeping, and regulatory requirements

Data Retention

We retain your personal information for the following periods:

  • Contact Form Submissions: 3 years from last interaction
  • Service Records: 5 years to support warranty claims and service history
  • Financial Records: 7 years as required by Canadian tax regulations
  • Marketing Data: Until consent is withdrawn or account closure

After these periods, data is securely deleted unless legal obligations require longer retention.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Restricted employee access based on role requirements
  • Secure Storage: Protected servers with regular security updates
  • Monitoring: Continuous security monitoring and threat detection
  • Incident Response: Procedures for breach notification within 72 hours as required by law

Data Sharing

We may share your personal information with:

  • Service Providers: Payment processors, email services, hosting providers
  • Swiss Parts Suppliers: When ordering authentic components for your timepiece
  • Insurance Companies: With your consent, for claims documentation
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Your Privacy Rights

Under Canadian privacy law and applicable regulations, you have the right to:

Access

Request copies of your personal data we hold

Rectification

Correct inaccurate or incomplete information

Erasure

Request deletion of your personal data

Portability

Receive your data in a structured, machine-readable format

Objection

Object to processing based on legitimate interests

Withdraw Consent

Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

International Data Transfers

When working with Swiss parts suppliers or international service partners, your data may be transferred outside Canada. We ensure adequate protection through:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions for countries with equivalent privacy protections
  • Explicit consent for specific transfers when required

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Contact Information

For privacy-related questions, to exercise your rights, or to file a complaint:

Email: [email protected]

Phone: +1 (613) 947-8523

Address: 156 Sparks Street, Ottawa, ON K1P 5B6, Canada

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through our website or direct notification. The "Last Updated" date indicates when the policy was most recently revised. Continued use of our services after changes constitutes acceptance of the updated policy.

Additional Resources

For more information about our data practices: