Precision Horological Services

Our master watchmakers maintain technical certification and parts relationships with major Swiss manufacturers including Rolex, Omega, Patek Philippe, Vacheron Constantin, Audemars Piguet, IWC, Jaeger-LeCoultre, and Breitling. We also service vintage pocket watches and complications from discontinued movements requiring historical documentation research. Each technician undergoes continuous training on new calibers and movement architectures to maintain manufacturer service standards.

Standard mechanical service requiring movement disassembly, cleaning, and regulation typically requires 3-4 weeks. Heritage restoration projects involving case refinishing, dial restoration, or hand replacement may extend to 6-8 weeks depending on parts availability and historical documentation requirements. Complication service for chronographs, perpetual calendars, or minute repeaters requires 4-6 weeks for proper testing protocols. Water damage recovery receives priority scheduling with initial assessment within 48 hours and typical completion in 2-3 weeks.

Yes, every timepiece receives a detailed condition assessment with itemized service recommendations before any restoration work begins. The written estimate includes movement condition analysis, required parts replacement, case and crystal evaluation, water resistance testing results, and precise timeline projections. Complex restoration projects receive photographic documentation of observed conditions with explanations of recommended procedures. You receive complete transparency regarding parts sources, labor requirements, and expected outcomes before authorizing any service work.

All completed service work includes a 12-month warranty covering workmanship and replacement parts installed during the service procedure. The warranty applies to proper timekeeping accuracy within manufacturer specifications, water resistance to stated ratings after pressure testing, and proper function of all complications serviced. Coverage excludes damage from impacts, magnetic exposure, unauthorized repairs, or normal wear of leather straps and external finish. Warranty service receives priority scheduling and typically completes within one week.

Our water damage recovery service includes comprehensive documentation suitable for insurance submission. We provide detailed condition reports with macro photography of affected components, itemized replacement parts lists with manufacturer part numbers, labor time documentation, and restoration process explanations. Heritage restoration projects receive additional provenance documentation and authentication certificates that support replacement value claims. We can communicate directly with insurance adjusters to clarify technical aspects of damage assessment and restoration requirements.

All timepieces remain in our secured facility with 24-hour surveillance monitoring and restricted access protocols. High-value pieces receive individual safe storage between service procedures with full documentation of movement between workstations. We maintain comprehensive insurance coverage for timepieces under our care with valuations based on your declared estimates. Each service includes detailed intake documentation with photographs and serial number recording. You receive regular status updates throughout the service process via email or phone based on your communication preferences.